Complaint Investigation Report

In regard to the allegation” Staff did not provide resident with adequate laundry services.”, it is alleged that staff turns off water while washer is in progress with clients’ clothes. During interviews with Administrator and staff three (3) out of three (3) stated that this never happened. Administrator stated that C1 has been non-med compliant and this has been causing a lot of issues with things being made up. Police have been called on multiple occasions about the washing machine. During record review of Appraisal/ Needs and Services Plan dated 1/22/25 listed under Background Information states that Client C1 has struggled hearing voices and accuses roommates of imaginary actions and becomes very aggressive. During interviews with clients three (3) out of the five (5) stated that staff never turned water off while they are washing clothes. C4 stated that he/she does not do laundry here and goes to family’s house. C1 stated that he/she has never witnessed water being shut off, but clothes are not clean.

Based on interviews conducted and records reviewed, there is insufficient evidence to support the allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and a copy of this report was emailed to Administrator due to LPA having printer problems.