Complaint Investigation Report

Residents reported the Covid-19 positive residents were all stay in their isolation room and only staff went inside and assisted them. LPA interviewed staff and all denied the allegation and reported some residents are mentally incapability and they do not understand about Covid-19, so some may attempt to come out of the isolation room but staff usually would check on them every 5 minutes and ensure they stay inside the isolation room without coming out from the quarantine.

Allegation#2 " Facility staff do not follow Covid-19 PPE protocols." LPA interviewed four residents and all denied the allegation and reported staff did wear the Personal Protective Equipment (PPE) while going inside the isolation room. Staff also denied the allegation and reported they do wear the PPE inside the isolation room and take it off and throw away the PPE while coming out from the isolation room. LPA also observed the staff did wear PPE while going inside the isolation room and there's also a appropriate PPE is located outside of isolation room to prevent contamination with the virus.

Based on the interviews conducted with residents and staff, documents reviewed and LPA's observation, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview held. A copy of the report and appeal was provided.