Senior Care Records.

Complaint Investigation Report

Bella Vista, Pasadena06/01/2023Licence 197608297

Census34
Date signed06/01/2023 02:28:54 PM
Name of licensing program analystAshley Calderon
Name of licensing program managerFernando Fierros
The inspector’s account

Regarding allegation: Staff interacted with a resident in an inappropriate manner. Based on interviews conducted by LPA Calderon with Administrator Ian Baker stated S1 did admit to doing inappropriate hand gestures towards R1 but was not intentional. Ian stated gesture was inappropriate and staff training will occur. Interview with S1 admitted doing the hand gesture towards R1 and at the time did not preserve R1 would take it offensively. Interview with S3 stated staff have treated residents inappropriately commenting things towards residents that are lack of respect and not professional. LPA interviews with Residents, R1 reported the hand gesture that was done by S1 was inappropriate/ wrong and made R1 feel uncomfortable. Interview with R3 stated staff have interacting inappropriately asking personal questions. UIR sent to Licensing reported by Ian Baker, reporting incident occurring on 5/20/23. Interviews with staff and resident and record review collaborate with this allegation.

Deficiencies were cited per Title 22 Division 6 Chapter 8 see 9099-D. Appeal rights and copy of this report was provided to Ann Hamilton. An exit interview conducted.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction