Complaint Investigation Report

In regards to allegation: Facility staff did not ensure that resident received adequate showers while in care. LPA Calderon interview with staff Ian Baker, S1-S3 all denied the above allegation stated R1 was able to shower on their own and resident's who need assistance are being provided showers. Interview with residents: R1 denied the above allegation and stated they were responsible in taking their own showers and preferred showering once a week. R3 and R4 denied above allegation and stated showers are being provided and staff assist residents with showers for those who need assistance. LPA Calderon observed functioning and clean showers throughout the second story, a total of six common showers. LPA reviewed R1's Pre-Placement Appraisal and Needs and Service Plan which states R1 is independent and can perform all activities of daily living independently and does not need help with bathing.

In regards to allegation: Facility staff did not ensure that resident was adequately fed while in care. LPA interviews with staff Ian Baker, S1-S3 all denied the above allegation stated residents are encouraged to eat their food and there are food replacements if needed. Interview with residents: R1 denied the above allegation and stated they provided food but the food served wasn't their preference. R3 and R4 denied the above allegation and stated they are provided food. R3 stated meal replacement is provided when asked.

LPA reviewed R1's Pre-Placement Appraisal and Needs and Service Plan which states R1 is independent and can perform all activities of daily living independently and does not need assistance with eating. LPA observed staff going around the hallway and to each residents room door letting residents know meals are ready and encouraging them to go to the dinning room for snack time and lunch time. LPA observed adequate perishable and non perishable food items in the kitchen.

In regards to allegation: Facility staff did not ensure that resident's room was cleaned while in care. LPA interview with staff Ian Baker, S1-S3 all denied the above allegation stated residents rooms are cleaned daily. LPA interviews with residents: R1 denied the above allegation and stated staff would clean their room. R3 and R4 denied the above allegation and stated rooms are cleaned every day. LPA toured residents room's and common areas and observed clean rooms, house keepers cleaning, facility appeared in clean and sanitary condition for residents in care.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated.

Exit interview held with Administrator Ian Baker and a copy of the report was provided.