Complaint Investigation Report

In regards to the allegation Staff do not ensure facility is free of pests, based on physical plant tour which was conducted which included the following:

2nd Floor #206 #214, # 220 A, #220 B, #232, #235, # 213 A, and #213 B.

and information gathered there were no pests observed in any resident room and not observed in all common areas of the facility.

Interviews with Residents R1-R16 whom all stated they had not observed any pests in their rooms.

All staff stated they had not observed any pests in the facility or in the resident's rooms.

Administrator stated that the facility is contracted with pest control for routine visits monthly.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.