Complaint Investigation Report

198603566-3-16-2026-28-AS-RORN-DS9SK2-20260317135601

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

MONTEREY PARK ASC , 1000 CORPORATE CNTR DR. ST 500

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/23/2026 and conducted by Evaluator Bonnie Tao

COMPLAINT CONTROL NUMBER: 28-AS-20260223085558

Administrator, Maria Teresita Capito Quizon

Staff are not meeting residents bathing needs.

Licensing Program Analyst (LPA) Tao conducted an unannounced subsequent visit on 03/16/26, today, to re-deliver the finding for correcting the citation issued on 02/23/26. LPA met with Administrator Maria Teresita Capito Quizon. The purpose of today’s visit and the allegation of the complaint were discussed with the Administrator.

The initial complaint visit was conducted on 02/23/26 which included resident / staff interviews, facility tours, and review of facility records. LPA obtained resident roster, staff roster and residents’ facility files. The investigation revealed that the facility staff were not meeting residents’ bathing needs, which staff did not bathe residents.

The allegation was found to be SUBSTANTIATED. Deficiencies were being cited according to California Code of Regulations, Title 22 and Health and Safety Code. An exit interview was conducted with Administrator and a copy of this report/appeal rights were provided.