Complaint Investigation Report

Per staff interviews, one (1) out of four (4) staff interviewed could not corroborate the allegation which residents were bathed as scheduled. Three (3) out of four (4) staff interviewed could corroborate the allegation which indicated residents were not getting bathed as scheduled. During the facility tour, LPA observed some residents’ clothes looked unclean. Therefore, staff failed to meet residents’ bathing needs.

Based on record review and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. Deficiencies are being cited according to California Code of Regulations, Title 22 and Health and Safety Code.

An exit interview was conducted with Administrator. A copy of this report and appeal rights were provided.