Complaint Investigation Report

Ten (10) out of eleven (11) residents interviewed could not corroborate the allegation. It revealed residents were treated with respect and dignity. Per staff interviews, all six (6) out of six (6) staff interviewed could not corroborate the allegation which indicated staff would treat residents with respect and dignity. During the facility tour, LPA observed residents were looking happy when talking to staff. Staff would say hello to residents and have short conversations with them. Therefore, residents are treated with dignity and respect.

In regards of facility staff did not provide adequate laundry services to resident, it was alleged that laundry service was not provided regularly and clean clothes were not hung in the closet but folded in resident’s bed. LPA interviewed residents, one (1) out of eleven (11) residents interviewed stated that laundry staff did not wash the resident’s clothes once a week and resident had to remind staff to provide laundry services. Ten (10) out of eleven (11) residents interviewed could not corroborate the allegation. It revealed that laundry services were provided at least once weekly and more if needed. Their clothes were hung in the closets. Per staff interviews, all staff interviewed could not corroborate the allegation which indicated laundry services were provided at least once every week and more if requested. Staff would check on residents when called for laundry services. During the physical plant, all residents’ clothes were observed to be hanging in closets and no clothes were laid in bed. Thus, staff provided adequate laundry services to residents.

In regards of facility staff did not safeguard resident's personal belongings, it was alleged that some hangers and money were missing in resident#1 (R1)’s room while in care. LPA interviewed residents, one (1) out of eleven (11) residents interviewed stated that some hangers were missing in the closet and some clothes were taken by the roommate, but the resident was unable to confirm money was missing in the room. During the resident interview, LPA visited R1’s room to interview R1’s roommate, resident#2 (R2). R2 was non-ambulatory and needed assistance to get up/out of bed. R2 also needed assistance to transfer to wheelchair and dressing/grooming. Ten (10) out of eleven (11) residents interviewed could not corroborate the allegation. It revealed that residents were not aware of any missing hangers or personal belongings while in care. Per staff interviews, all staff interviewed could not corroborate the allegation which staff would assist residents to locate the missing personal belongings when reported missing. The facility has extra hangers in the storage and would provide resident with more hangers if requested. As a result, staff did not fail to safeguard resident’s personal belongings.