Complaint Investigation Report

Allegation: Staff is threatening resident.

It is alleged that S1 has made threats to evict C1, due to failure to pay rent, however, it is believed that C1 has paid all rent fees and is now up to date with their rent payments. LPA reviewed invoices and payments, and it was observed that C1 has an outstanding balance of $368.18. When C1 was first admitted to facility only partial payment was received and it was agreed that C1 would pay the balance monthly, however, C1 has not yet brought down that balance to $0 and this is why there is an outstanding balance. Interview with S1 revealed that this information was provided to C1 both verbally and on paper, and S1 has warned C1 if the balance is not paid this may lead to an eviction but no eviction notice has been given. LPA spoke with Mental Health Agency Case Manager who is assigned to C1 who also confirmed there is a balance due and both C1 and their family member seem to change what they think the balance owed is, there have been conversations with Case Manager and C1 to pay the outstanding balance and its believed C1 has not yet paid. LPA interviewed a total of 3 staff and 3 out of 3 staff denied the above allegation and stated they have never threatened a client. LPA interviewed 5 clients and 4 out of 5 clients denied the above allegation and stated they have never been threatened by staff.

It is alleged that S3 yelled at C1 when C1 was trying to sign out for an outing. LPA interviewed 3 staff and 3 out of 3 staff denied the above allegation and stated they have never yelled at a client and have not seen another staff yell at clients. LPA interviewed S3 and S3 stated they did not yell at C1 but they did ask C1 to sign the book, C1 got upset because there was no pen and raised their voice and S3 asked C1 to ask for a pen when there isn’t one there and that there was no yelling during the conversation. LPA interviewed 5 clients and 2 out of 4 clients denied the above allegation and stated they have never been yelled at by staff, interviews with C2 and C3 revealed that S1 has raised their voice/yelled at them but they did not feel it was in a threatening manner and feel that S1 means well. During interviews with S1 and S3 LPA observed both staff to have a high pitched voice that was loud but it was not perceived as yelling.