Complaint Investigation Report, 04/22/2025 — Valley Villa Senior Living, Panorama City CA

Staff leaves resident in bed for an extended period of time.

On the allegation that staff leaves resident in bed for extended periods of time, it is the concern of the reporting party (RP) that the staff do not assist residents to get up from the bed. Residents are kept in bed all the time except when residents receive physical therapy (PT) twice a week. To investigate the allegation, the LPA interviewed residents, and the interviews revealed that the facility has only one staff; consequently, the staff does not assist residents in getting up from bed. The LPA interviewed the staff (S1), and the staff stated that they can only assist residents with repositioning and transferring from bed to wheelchair, residents receive PT twice a week and assist residents with mobility. Record review revealed that residents in care are receiving PT twice a week for mobility.

Based on the interviews and record review, although the allegation may have happened or is valid, based on the interviews, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.

Staff does not attend to resident in a timely manner.

On the allegation that staff do not attend to residents in a timely manner, the concern of the RP that the facility staff do not attend to the residents when they call for help, and when the residents ask for something, the staff take a long time or ignores the request. The residents’ interviews revealed that one resident stated that when they ask for a condiment for food the staff often ignore their call and requests, or takes a long time (45 minutes to provide the condiment). The staff’s interview revealed that they do attend to the requests of the residents and denied ignoring the residents’ calls for help.

Based on the information obtained through interviews, although the allegation may have happened or is valid, based on the interviews, there is not sufficient evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed Unsubstantiated at this time.