Complaint Investigation Report

The Administrator explained that all the central AC units are controlled through the thermostat and on the Administrator’s and Licensee’s phone through a phone application called Resideo. At 10:04 a.m., the Administrator showed the LPA the phone application that controls the resident room temperatures. The resident room temperatures are set to 75-degree Fahrenheit. The Administrator explained that some of the rooms upstairs have an additional window AC unit if the residents request one. The Administrator stated that the facility has not had major maintenance problems. The Administrator said that a company called, GreenAir goes to the facility once a month to conduct routine maintenance on all the central AC units. During the tour, the LPA observed seventeen (17) resident rooms. The rooms observed were maintained at a comfortable temperature. Additionally, at 11:09 a.m., the LPA observed the dining area room temperature to be at 76-degree Fahrenheit. At 11:31 a.m., the LPA observed the television/common room temperature to be at 75-degree Fahrenheit. The interviews with residents revealed that the residents are comfortable with their room temperatures. Based on the information obtained, there is insufficient evidence to support the claim that facility is in disrepair. This allegation is deemed Unsubstantiated at this time.

Exit interview conducted with the Administrator. A copy of the report will be issued via email.