Complaint Investigation Report

During today’s visit, the LPA conducted a physical plant tour with the administrator at 10:45 a.m., to ensure there are no health and safety hazards. From 9:06 a.m. until 9:30 a.m., the LPA conducted an interview with S1. From 9:35 a.m. until 10:45 a.m., the LPA conducted an interview the administrator; reviewed and obtained additional copies of documents pertinent to the investigation. From 10:56 a.m. until 11:07 a.m., the LPA conducted an interview with Resident #2 (R2). From 12:03 p.m. until 12:22 p.m., the LPA conducted a telephone interview with R1’s family member.

Regarding the allegation, ‘Failure to provide required Basic Services,’ the complainant’s concern is that the facility is not providing Resident #1 (R1) with basic services as R1 was allegedly physically unclean at the time of visit on 08/18/2020.

During the investigation, the LPA conducted interviews with S1, the administrator, R2, and R1’s family member. Interviews with S1, and the administrator revealed that residents are assisted with basic service needs such as bathing, grooming, and toileting on a ‘daily basis.’ Interview with R2 revealed, that that they would observe R1 showered ‘at least every other day,’ and was assisted in being ‘changed every day between 9:00 a.m. and 10:00 a.m.' Interview with R1’s family member revealed, that they would visit R1 at the facility about three (3) times a week. Interview with R1’s family member also revealed, that R1 appeared well groomed during visits, and confirmed staff would assist R1 with basic service needs.

Based on interviews with the administrator, staff, R2, and R1’s family members, facility staff did assist R1 with basic services such as bathing, grooming, and toileting. Therefore, there is insufficient evidence to support the allegation ‘Failure to provide required Basic Services.’ Although the allegation may have happened or is valid, there is insufficient evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is Unsubstantiated at this time.

Regarding the allegation, ‘Failure to maintain facility clean, safe and sanitary,’ the complainant’s concern is that R1’s room was unkempt, which poses a potential safety risk to R1, as there were unclear walkways during the complainant’s visit.