Complaint Investigation Report

Staff spoke inappropriately to resident in care.

On the allegation that facility staff spoke inappropriately to resident in care, it is alleged that facility staff told a resident to “go back into their room” after the resident had been standing in the hallway for approximately 10 minutes. To investigate the allegation LPA Urena interviewed the residents, staff and the Administrator. The residents reported that they are well taken care of by facility staff and staff have never been disrespectful. Furthermore, the residents reported that they can always be out of their room and anywhere they want in the facility without anyone telling them they can’t be there. The staff stated that they are always respectful towards residents. The Administrator stated staff are always respectful and would never tell residents that they are not allowed in the common areas of the facility. Based on the information received through the interviews there is not sufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

Exit interview was conducted and a copy of the report was issued.