Complaint Investigation Report

Staff speak inappropriately towards a resident.

On the allegation that staff speak inappropriately towards resident, it is the concern of the reporting party (RP) that staff speak disrespectfully to residents in care. To investigate the allegation, LPA Urena conducted residents’ interviews. The LPA interviewed four (4) out of five (5) residents, one resident was unavailable for the interview. The interviews revealed that staff are never disrespectful, nor do they raise their voices. One resident stated that they thought they heard staff use loud voice but was not sure. Staff denied being disrespectful to residents in care.

Based on the information obtained through interviews, the residents stated that staff speaks to them respectfully.

Therefore, the allegation is deemed Unsubstituted at this time.

On the allegation that staff mishandle a resident's medication ; it is the concern of the reporting party that staff are not dispensing the medications to residents as prescribed (timely). To investigate the allegation, LPA Urena conducted residents’ and staff interviews and conducted a random medication audit of residents’ medications compared to the Centrally Stored Medication and Destruction Record (LIC622). The interview with residents revealed that they receive their medications on time and according to their doctor’s orders. The medication audit revealed that the medications selected for audit were accurately dispensed, per physician’s orders.

Based on the information obtained through interviews, and medication audit, the residents are receiving their medications according to the physician’s orders. Therefore, the allegation is deemed Unsubstantiated at this time.