Complaint Investigation Report

197609674-11-16-2022-31-AS-MVAO-CWRMWM-20231019095833

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/01/2022 and conducted by Evaluator Melissa Spaeth

COMPLAINT CONTROL NUMBER: 31-AS-20220801124440

Staff do not meet the required qualifications

LPA Spaeth conducted an unnanounced visit and was greeted by the Administrator. LPA explaioned the complaint report that took place 8/04/2022 was being admended due to additional information received.

LPA discussed with Administrator the reporting party had stated within the complaint that five caregivers had not completed the required DSP 1 and DSP 2 trainings. The Administrator confirmed there were three that had not completed the DSP 1 and DPS 2 traiings. Therefore the allegation, staff do not meet the required qualifications is substantiated. Based upon LPA's observation, the following deficiency was cited. See attached 809-D for further details.

Exit interview, appeal rights discussed, and a copy of the report was given to Administrator.