Complaint Investigation Report

via phone call at 2:00 pm until 3:30 pm. S3– S4 confirmed a client was upset on 8/04/2023, threw themselves on the floor and landed on their hip.

S3-S4 both confirmed they did not touch the client during the incident. S3-S4 confirmed the client was holding their hip in pain. S3 immediately took C1 to the hospital. S1-S2 confirmed they did not witness the incident. LPA attempted to interview three out of the four clients (C1-C3) but was unable due to communication barriers. C4 was not available for an interview. The Administrator denied this occurred.

Regarding the allegation: Staff inappropriately restrained resident. It’s alleged that a client’s behavior escalated due to staff restraining the client. LPA interviewed four out of the ten staff members (S1–S4). S1-S2 confirmed on 9/15/2024 a client was upset, tried to harm themselves, and tried to harm S1-S2. S1–S2 both stated they did not restrain the client. S1-S2 stated they verbally redirected the client until the client calmed down. S3–S4 did not witness the incident. LPA attempted to interview C1-C3 but was unable due to communication barriers. C4 was not available for an interview. The Administrator denied this occurred.

Based on interviews and record review, the allegations are unsubstantiated .

Exit interview conducted and a copy of the report was given.