Complaint Investigation Report

The investigation revealed the following: Regarding the allegation: staff mishandled a client’s personal funds . It’s being alleged that C1’s paychecks have not been cashed and staff have not taken C1 to the bank to cash their checks.

LPA Spaeth interviewed a client (C1) at 9:00 am who confirmed a staff member (S1) took C1 last Friday, 8/09/2024 to a location so that C1 could cash the checks. Client 2 (C2) was interviewed at 9:10 am who confirmed staff takes C2 to a location and C2 cashes their checks. C1-C2 confirmed there are no outstanding checks that need to be cashed. C3-C4 were unable to be interviewed.

LPA interviewed three staff members (S1, S2, S3) at 9:15 who unanimously confirmed on 8/09/2024 S1 took C1 to a location to cash their checks. S1-S3 confirmed C1 likes to hold onto their checks and not cash the checks right away. S1-S3 confirmed they have never taken any client’s personal money. S1-S3 confirmed they have never witnessed a staff member taking a client’s money.

Based upon LPA's client and staff interviews, the complaint is unsubstantiated .

Exit interview conducted and a copy of the report was given.