Complaint Investigation Report

out of eight staff at 11:40 am until 11: 55 am. LPA Spaeth requested a copy of the resident roster, staff work schedule (LIC 500), and copies of the residents’ documentation. LPA received the documentation during the visit.

Regarding the allegation: Staff do not ensure that resident's hygiene needs are being met while in care. It’s being alleged residents are not provided the daily care needed. R1-R5 residents confirmed the staff always provides the assistance to meet their daily needs. R1-R5 also confirmed when they ask staff for assistance, the staff always provides the assistance they need. R6 was unavailable for an interview. S1-S3 confirmed they assist residents with their daily needs and stated the residents have not complained about the service they provide.

Based upon resident and staff interviews, the allegation is unsubstantiated .

Exit interview conducted and a copy of the report was given.