Complaint Investigation Report

At 10:45 am, LPA observed the expiration date for the milk within the refrigerator was 01/30/2024. At 10:55 am, LPA observed a gallon of milk was in the freezer. The expiration date was 1/30/2024. LPA observed the gallon contained an additional black marker reminder with the expiration date marked in large letters. The Administrator stated the milk will be used before the expiration date. The residents drink a gallon of milk every week. The Administrator stated milk is purchased every two weeks. LPA Spaeth observed there was no expired food within the pantry or the refrigerator.

LPA interviewed three of the four residents. Residents 1, 2, 3, and 4 unanimously agreed the food is good quality. Residents 1, 2, 3 and 4 stated the facility staff has never served spoiled milk or spoiled food. R5 was sleeping during LPA’s visit.

Based upon LPA Spaeth’s observations and interviews, the allegation, facility staff are not ensuring that food is of good quality is unsubstantiated.

Exit interview conducted and a copy of the report was given.