Complaint Investigation Report

Allegation: Staff is verbally abusive to resident.

It is alleged that staff is verbally abusive to clients. Interviews with two (2) out four (4) clients indicated that staff pick on clients and start arguments when the staff are having a bad day. The two (2) clients were unable to give specific examples of what staff have said to clients. Interviews with the other two (2) clients indicated staff are not verbally abusive to clients. Interviews with staff indicated that staff raise their voice to clients, but do not yell at the clients. It was indicated by staff interviews that staff have told clients to,” get out of their face” when a client is having a behavior episode, and staff have told clients, “I don’t care if you are having a behavior episode”. Based on interviews staff have spoken to clients in a way that is abusive, therefore the allegation, “Staff is verbally abusive to residents”, is deemed substantiated.

Exit interview conducted, citations issued, and a copy of appeal rights and report delivered to the Administrator.