Complaint Investigation Report

Regarding the allegation, Staff disrupted a client while sleeping: It is being alleged a client was sleeping on the couch and a staff member told the client to go to their room. C1 stated they could not remember if this occurred, C2-C3 stated this did not occur, and C4 declined an interview. Two staff members (S1-S2) confirmed this occurred and four staff members (S3-S6) denied this occurred. The Licensee denied the allegation.

Regarding the allegation, Staff speaks inappropriately to the clients: It is being alleged a client stated they did not like the meal that was prepared and a staff member stated the client should cook their own meal. It is also being alleged the staff member also has used inappropriate language and has used racial slurs when addressing clients. C1 stated they could not remember if this occurred, C2-C3 stated this did not occur and C4 declined an interview. S1-S6 and the Licensee unanimously denied this occurred.

Regarding the allegation, Staff behavior poses as a risk to the clients: It is being alleged a staff member has stated to clients they have used illegal drugs. C1 stated they could not remember if this occurred, C2-C3 stated this did not occur and C4 declined an interview. S1-S6 and the Licensee unanimously denied this occurred.

Based upon interviews, the allegations are unsubstantiated .

Exit Interview was conducted and a copy of this report was given.