Complaint Investigation Report

Regarding the allegation: Staff did not report incident(s) to authorized representatives in a timely manner. It’s being alleged the facility did not report the physical restraining of a client to authorized representatives in a timely manner. The Administrator and Back-up Administrator provided copies of the emails sent to the authorized representatives which proves the representatives were notified.

Based upon the evidence provided, the allegation is unsubstantiated .

Exit interview conducted and a copy of the report was given.