Senior Care Records.

Complaint Investigation Report

Kelly House INC, Palmdale06/13/2025Licence 197609302

Census4
Date signed09/18/2025 01:55:55 PM
The inspector’s account

This is an amended copy of the report previously issued on 3/14/2025. This report supersedes reports previously issued. The findings for this complaint remain the same

Regarding the allegation, Client sustained multiple unexplained bruises : It is being alleged a staff member grabbed a client due to the client not wanting to put away their backpack when requested. As a result, the client allegedly sustained bruises. C2-C5 denied this occurred. C1 was unavailable for an interview. S1-S5 and the Administrator unanimously denied this occurred.

Regarding the allegation, Staff handled a client roughly ; It is being alleged a staff member grabbed a client and “man handled” the client. C2-C5 denied this occurred. C1 was unavailable for an interview. S1-S5 and the Administrator denied this occurred.

Based upon client and staff member interviews, the allegations are unsubstantiated .

Exit interview conducted and a copy of the report was given.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction