Senior Care Records.

Complaint Investigation Report

Kelly House INC, Palmdale07/26/2022Licence 197609302

Census4
Date signed07/26/2022 01:36:55 PM
The inspector’s account

services. Moreover, interview with C1 revealed that the meeting on 07/15/22 was cut short due to C1’s threats made towards RC, facility staff members and themselves.

Interview with the Administrator revealed that during the RC meeting on 07/15/22, C1 began yelling, cursing, and threatening to harm themselves and others which led to an immediate cancelation of the meeting. Interviews with two (2) out of five (5) staff members (that were present at the office during the meeting- S1 and S2) revealed that RC was waiting for C1 to finish talking, so they could address the concerns and answer all of the questions brought up to their attention. S1 and S2 informed LPAs that for about three (3) times during the meeting, they had to redirect C1 to talk about Individual Personalized Plan (IPP). Five (5) staff members denied restraining C1 and confirmed RC canceling the meeting.

Based on information obtained through interviews and record reviews this allegation is deemed Unsubstantiated at this time.

Exit interview conducted and copy of the report given to the Administrator.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction