Complaint Investigation Report

Allegation: Staff did not safeguard resident's funds

LPA conducted an interview with the Administrator, who denied the above allegation and stated that client funds are handled appropriately. The Administrator informed LPA that the staff are expected to safeguard clients’ personal property and funds in accordance with facility policy and applicable regulations. Clients’ daily distribution of P&I is also based on their individual IPP’s and is being handled only by the Administrator or the House Manager. Additionally, the House Manager and the three (3) staff interviewed also denied the above allegation and confirmed the statement provided by the Administrator. LPA was informed that most of the P&I money is being spent on fast food and video games. Staff informed LPA that they do not use clients’ funds for personal purposes, do not purchase items under clients’ names for themselves, and do not retain or discard receipts in an inappropriate manner. Staff reported that client funds and purchases are handled in accordance with facility procedures. Four (4) clients interviewed expressed no concern regarding this allegation. During today’s interview, clients did not report misuse of their money, missing money or unauthorized purchases made by staff. Clients indicated they feel comfortable residing at the facility and the staff treat them very well. Lastly, LPA observed clients to be comfortable, happy, and appropriately cared for. LPA also observed staff interacting with clients in a friendly, caring and respectful manner. Therefore, based on interviews, record reviews and LPA observation, this allegation is deemed Unsubstantiated , at this time.

Allegation: Staff did not maintain accurate facility records

Interview with the Administrator revealed that the facility records are maintained as required and denied that documentation was ever fabricated or inaccurately completed. The Administrator also reported that the staff are instructed to complete documentation accurately and timely in accordance with facility procedures and regulatory requirements. House Manager and three (3) staff interviewed denied the above allegation and informed LPA that facility documentation is completed based on services provided and client needs and also denied falsifying records or intentionally documenting inaccurate information. Staff reported that records are maintained in the ordinary course of business and to the best of their knowledge are accurate. LPA conducted review of four (4) out of four (4) clients files, including P&I records (money, receipts, etc.) and observed that all records are accurate and up to date. Therefore, based on interviews, record reviews and LPA observation, this allegation is deemed Unsubstantiated , at this time.