Complaint Investigation Report

Regarding the allegation : Illegal eviction. It’s alleged a resident was given a thirty-day eviction notice. R1-R4 all confirmed they were not given a thirty-day eviction notice. S1-S2 stated they did not observe a thirty-day eviction notice was given to a resident. The Administrator denied the allegation.

Regarding the allegation: Staff do not ensure adequate care is provided to residents in care . It is alleged that staff do not provide twenty-four-hour care to the residents. R2-R4 stated staff members always assist them with their daily needs. S1-S2 stated they provide the care needed and stated residents have not complained about the service provided. The Administrator denied the allegation.

Regarding the allegation: Staff do not ensure showering assistance is provided for residents in care. It is alleged a resident only received assistance with a shower once a week. R1-R4 confirmed staff assist with showering or a sponge bath at least two times a week. S1-S2 confirmed they assist residents with showering and sponge baths at least two times a week. The Administrator denied the allegation.

Regarding the allegation: Staff do not ensure toileting assistance is provided to residents in care. It is alleged that staff do not assist residents to the bathroom. R1 stated staff assistance is limited. R2 stated they don’t need assistance with toileting. R3-R4 stated when they ask staff for assistance, the staff always assists them to the toilet. S1-S2 confirmed they assist some residents to the toilet and also change diapers. S1-S2 also confirmed they always check with residents at least four to five times a day regarding their toileting needs. The Administrator denied the allegation. During LPA’s visit, LPA observed two residents were assisted to the toilet.

Regarding the allegation: Staff does not ensure residents are allowed to choose their own health care providers – It is alleged the Administrator tried to force a resident to use a specific home health provider. R2-R4 confirmed they choose their own health care provider. S1-S2 and the Administrator denied this occurred.

Regarding the allegation: Staff do not ensure resident is accorded personal privacy while in care – It is alleged a resident entered another resident’s room without permission and staff have not handled the issue. R2-R4 stated other residents do not