Complaint Investigation Report

LPA interviewed four (R1, R2, R3, R4) out of five residents at 11:00 am until 11:30 am. A resident (R5) was unavailable for an interview. LPA Spaeth interviewed three out of four staff (S1, S2, S3) at 11:30 am until 11:45 am.

Regarding the allegation: Staff speaks to a resident in an inappropriate manner . It’s being alleged a staff member is verbally abusive and yells at residents. R1 – R4 unanimously stated staff are never verbally abusive and never yells at them. R5 was unavailable for an interview. S1 – S3 also confirmed they have never verbally abused or yelled at the residents. S1 – S3 also confirmed they have never witnessed another staff member verbally abusing a resident or yelling at a resident.

Based upon resident and staff interviews, the allegation is unsubstantiated .

Exit interview conducted, appeal rights discussed, and a copy of the report was given.