Complaint Investigation Report

On 07/16/22 LPA received and reviewed the documents.

Allegation: Resident sustained bruises while in care

Interviews with the Administrator and a House Manager, during the initial visit, revealed that the facility has four (4) staff members. Administrator stated: "My staff provides great care to all of my clients and I know that my residents get along with all caregivers." Administrator and the House Manager informed LPA that they haven't seen bruises on all three (3) residents arms and legs from 06/01/22 to 07/15/22. Interview with Staff #1 (S1) revealed that they love taking care of Resident #1 (R1), Resident #2 (R2) and Resident #3 (R3). S1 also informed LPA that they haven't seen anything unusual within the last seven (7) weeks. Interview with the Adult Day Care staff (conducted on 07/16/22) revealed that on 06/06/22 R2 had a skin abrasion below left knee (due to fall). LPA also was informed that no unusual bruises were noted on R2 and R3 during the morning assessments at ADP from 06/01/22 to 07/15/22. Based on the information obtained through interviews, LPA observation and document reviews this allegation is deemed Unsubstantiated.

Allegation: Staff do not properly supervise residents

Interviews with the Administrator, House Manager and S1 revealed that the facility has four (4) staff members covering each shift and the staff is always there to supervise and assist all residents. LPA was informed that between the shift changes, the staff members briefly communicate and update the next personnel regarding unusual incidents (if any) and the Administrator will be notified, immediately. Based on the information obtained through interviews and LPA observation this allegation is deemed Unsubstantiated