Complaint Investigation Report

client requested the staff clean the tub. Three (C1-C3) clients stated the bathtub is clean when they use it. C1 stated the bathtub was not thoroughly cleaned when they took a shower. The five staff (S1-S5) confirmed they clean the bathrooms several times during their shift. The five staff member also stated they clean at the beginning of their shift, check the bathrooms every two to three hours, and clean the bathrooms before the end of their shift. The Licensee denied the allegation.

At 10:20 am, LPA also observed the staff member cleaned bathroom #1 before LPA toured the facility. At 11:00 am, LPA toured the facility and observed the three bathrooms were clean.

Regarding the allegation, Staff spoke to resident in an inappropriate manner : It is being alleged a staff was disrespectful to a client when a client requested assistance. C2-C3 stated this has not occurred; C1 confirmed it did occur. S1-S5 unanimously stated they have never been disrespectful to clients when clients request their assistance and they have never heard a staff member speaking to another client in an inappropriate manner. The Licensee denied the allegation.

Based on staff and resident interviews and LPA’s observations, the allegations are unsubstantiated .