Complaint Investigation Report

Regarding the allegation: Staff do not ensure client is spoken to in an appropriate manner. It is being alleged that staff was rude and yelled at a client. During LPA’s interview with three (3) clients, two (2) out of three (3) clients confirmed that a staff member has never been rude and/or yelled at them. In addition, LPA interviewed three (3) staff that confirmed they have never seen any staff being rude and/or yelling at any of the clients. In addition, during LPA’s physical tour, LPA did not observe any of the staff being rude and/or yelling at any of the clients. Therefore, based on the LPA's observations, staff and client interviews, the above allegation(s) above is UNSUBSTANTIATED at this time.

Regarding the allegation: Staff did not ensure clients damaged property was replaced. It is being alleged that the facility is not replacing a cup/soup bowl that was broken by a client. During LPA’s interview with client #1 (C1), C1 stated, “that another client broke their cup/soup bowl, but the facility should be held responsible for their property being damaged.” LPA interviewed client #2 (C2) and C2 stated, “the cup slipped out of my hand by accident, and I said I would pay for it.” Furthermore, LPA interviewed a staff that was present when the cup/soup bowl broke and the staff stated, “C2 broke it, apologized and said they would pay C1 for it.” LPA interviewed another staff that stated, “it was not the facility’s fault that the cup/soup broke but we have repaid C1 for their property that was damaged and C2 now does not have to pay C1 for the damages.” In addition, LPA received the Special incident Report that was sent to Community Care Licensing Department regarding the cup/soup bowl that was broken by another client. LPA also confirmed with C1 that they were compensated by the facility for their cup/soup bowl. LPA received a signed copy of C1's signature saying they received $10.00 to replace their soup/cup that was damaged. Therefore, based on the LPA's observations, staff and client interviews, the above allegation(s) above is UNSUBSTANTIATED at this time.