Complaint Investigation Report

Allegation: Facility is not sufficiently staffed to meet the needs of residents in care

It was reported by a credible witness that the facility did not have sufficient staff to provide care and supervision to a resident in care. To investigate this allegation, LPAs conducted an interview with the credible witness on 05/11/2026, who stated that during a site visit conducted on 05/01/2026 from approximately 10:15 AM to 11:00 AM, the credible witness arrived at the facility with the Administrator and observed only one (1) resident present at the facility without any staff to provide care and supervision in the absence of the Administrator. The credible witness further stated that the Administrator confirmed there was no staff assigned during daytime or overnight hours and advised that she “drops in regularly” or calls the resident to check in.

Additionally, during today’s visit, per the Administrator the resident currently living is out of the facility at this time and did not know when the resident will be back. At approximately 1:25 PM, LPA conducted an interview with the Administrator, who confirmed that no staff had been hired due to the facility not being fully operational and awaiting to be vendored by the North Los Angeles County Regional Center (NLACRC).

Therefore, based on interviews conducted and observations made, the allegation is deemed substantiated at this time.

Citation issued. Appeal rights explained and issued.

Exit interview conducted. Copy of this report issued.