Complaint Investigation Report

191221067-9-18-2025-31-AS-TAGD-DLTM2G-20250924091330

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS S.ASC , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/05/2025 and conducted by Evaluator Melissa Spaeth

COMPLAINT CONTROL NUMBER: 31-AS-20250605130645

This is an amended copy of the report previously issued on 06/06/2025 & supersedes reports previously issued. The findings for this complaint remain the same.

On 6/06/2025 Licensing Program Analyst (LPA) Melissa Spaeth and Licensing Program Manager Troy Agard initiated a complaint investigation for the allegation(s) listed above and met with the Administrator Felix Campos. LPA Spaeth explained the purpose of the visit is to tour the facility, interview clients, and present the findings.

Regarding the allegation, Facility has bed bugs: It is being alleged clients living in the facility has bed bugs in their rooms and have bed bug bites. LPA and LPM toured the facility at 9:30 am until 10:00 am. LPA Spaeth interviewed four (4) out of five clients at 10:15 until 10:40 am. Three clients (C1, C2, C3) stated they had bed bugs in their room and bed bug bites. C4 stated they did not have bed bugs and no bites. C4 was unavailable for an interview.

Based upon client interviews, the complaint is substantiated. Exit interview conducted, appeal rights discussed and a copy of the report was given.