Complaint Investigation Report

LPA Casillas reviewed the residents files at 3:10 pm until 3:30 pm. LPA Spaeth interviewed three of the four residents and two caregivers. Residents 1, 2, and 3 unanimously confirmed they have never been restrained in any way since living in the facility. LPA was unable to interview Resident 4. LPA Spaeth interviewed the two caregivers. S1 and S2 stated they have never restrained a resident while in care. Both staff members also confirmed that the Administrator has never instructed staff to restrain a resident while in care.

Based upon LPAs observations and interview of staff and residents, the complaint is unsubstantiated.

Exit interview conducted and a copy of the report was given to the Administrator.