Complaint Investigation Report
During interviews with staff, Staff #1 (S1) stated that R1 gave the former staff their ATM card of their own free will and that staff took money out thinking that it was ok because it was out of the kindness of R1’s heart, however, S1 stated that all money was returned to R1 and that the issue was resolved. Staff #2 (S2) was not employed at the time of the incident and is unaware of the allegation and did not know R1. During interviews with residents, all interviewed residents stated that their belongings have never gone missing, or any resources taken from them.
Based on interviews, there is enough information to verify the allegation, therefore, the allegation is SUBSTANTIATED at this time.
Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D):
--- Facility did not provide resident’s POA with proper notice of rate increase.
It was alleged that facility did not inform the Authorized Representative of the monthly rate increase. To investigate the allegation on 02/25/2021, LPA Shira Stamps requested documents. On 11/14/2023, LPA Duguma interviewed two (02) staff from 12:00 PM - 1:00 PM. Upon review of R1’s records the Admissions Agreement indicates that R1’s Authorized Representative is their daughter and facility was unable to produce proof that a letter was issued to the representative notifying them of the basic rate adjustment from $3000.00 per month to $3200.00 per month. Furthermore, the Admissions Agreement does not clearly state the average monthly rate increase or average monthly percentage increase. During interviews with staff, Staff #1 (S1) stated that the daughter is not the Authorized Representative and that the resident does not need one as R1 did not have dementia. Staff #2 (S2) was not employed at the time of the incident and is unaware of the allegation and did not know R1.
Based on record reviews and interviews, there is enough information to verify the allegation, therefore, the allegation is SUBSTANTIATED at this time.
Pursuant to Title 22 Division 6 Chapter 8 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D):
No other health and safety hazards noted during the visit.
Exit interview conducted and a copy of the report was issued.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction