Complaint Investigation Report

197610419-2-12-2024-31-AS-TAGD-D3QN58-20240326100905

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS S.ASC , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/02/2024 and conducted by Evaluator Tuesday Cabiness

COMPLAINT CONTROL NUMBER: 31-AS-20240202164342

Staff withheld food from residents in care

Licensing Program Analyst (LPA) Tuesday Cabiness conducted an initial complaint investigation and met with Administrator Iveta Darabeyan, who was informed the reason of the visit. The following was determined during the visit.

It was alleged staff withheld food from residents in care. To investigate this matter, from 10:15am to 2pm, LPA conducted interviews with residents and staff and conducted a physical plant inspection of the kitchen area and the facility’s food. LPA observed the facility met Licensing requirements for perishable and non-perishable; but interviews reported the facility does not provide an adequate amount of food for meals. During today’s visit, LPA observed residents eating (1) hamburger for lunch. LPA also observed staff giving residents a piece of candy, 3 cookies, and a piece of banana. The quantity or variety was insufficient, and residents reported not getting enough food. LPA also observed the facility had locks on cabinets where food was kept. This is an immediate health and safety risk to residents in care. Therefore, based on observations and interviews the allegation is Substantiated