Complaint Investigation Report

Resident one (R1). LPA Smith was unable to interview (R1) as no longer resides at facility and location is unknown. LPA interview with staff revealed that staff interaction with R1 was limited. Staff revealed that R1 spent majority of time interacting with assigned (24-hour) 1:1. The assigned provider documents activities, problem behavior and other incidents related to R1 in service binder. LPA reviewed 1:1 service binder documents and no incidents of verbal, emotional or mental abuse from staff documented. Staff revealed that R1s 2:1 (24-hour provider) was present from date of admission to facility on:01/06/22. Staff also revealed R1s 2:1 changed March 1 st , 2022 to a 1:1.

Based on the information gathered during previous licensing visits, and at the time of this visit, there is lack of pertinent information to support the allegation. Therefore, the allegation is currently UNSUBSTANTIATED.

Facility did not provide resident with adequate shoes

It was alleged the facility did not provide R1 with adequate shoes. Interview with staff revealed that residents are routinely asked and checked if additional clothing and shoes are needed and purchases were made based on residents’ needs. Due to problems with R 1’s SSI funds, the facility did not receive Personal and Incidental (P&I) funds for R1 since admission. Therefore, the staff was unable to purchase any clothing or shoes for the R1. Staff also revealed that while in the facility R1 had clothing and shoes to wear. During tour of facility on 03/24/22, LPA observed two pair of functional shoes in R1 bedroom.

Based on interviews and observation, there is lack of pertinent information to support the allegation. Therefore, the allegation is currently UNSUBSTANTIATED

Facility is not meeting resident’s hygiene needs

It was alleged the facility is not meeting R1 hygiene needs. During tour of facility on 03/24/22, LPA observed the facility had supply of hygiene items and LPA observed large shampoo/conditioner bottle in R1’s individual container for hygiene supply. Interview with staff revealed that residents are routinely asked if any hygiene products need to be replenished.

Based on interviews and observation, there is lack of pertinent information to support the allegation. Therefore, the allegation is currently UNSUBSTANTIATED