Complaint Investigation Report

--- Staff did not allow resident access to facility bathroom.

It was reported that facility staff locked the bathroom that is closest to R1’s bedroom, and staff would not allow R1 to use that bathroom. On 05/02/2022 LPA conducted a physical plant tour at around 10:30AM and interviewed one staff and R1 from 11:00 AM - 12:20 PM. During the physical plant tour LPA observed that all restrooms were unlocked. During interviews, R1 stated that they didn’t have access to the restroom “for a little while” and that it was “locked but then they unlocked it.” Interviews with staff also revealed that the restroom was locked during cleaning to avoid injury, that they never clean more than one at a time so there is always at least one restroom available for residents.

Based on interviews and observations, there is no relevant information to support the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.