Complaint Investigation Report

LPA interviews were conducted with 5 out of 5 residents, identified as R1, R2, R3, R4, and R5. LPA España reviewed records of resident 1-Resident5 (R1-R5). LPA España interviewed staff1-staff5 (S1-S5). LPA España reviewed records of 5 out of 5 Staff.

Allegation: Staff did not seek medical attention in a timely manner.

On June 20, 2024, LPA España conducted interviews between 8:00 AM and 5:00 PM with staff members S1-S5, observation of an in-service training session, and review of facility records. LPA España interviewed staff (S1-S5) who denied the allegation. S1-S5 stated that medical attention is managed promptly. S1-S5 described detailed procedures for medical emergencies and medication administration. LPA España interviewed Administrator Rony Shram (A1) who provided documentation of strict adherence to protocols. A1 stated a temporary pharmacy account issue on June 18, 2024, but confirmed no critical medication was missed. LPA interviews were conducted with 5 out of 5 residents, identified as R1, R2, R3, R4, and R5, who stated satisfaction with staff attentiveness. 5 out of 5 residents confirmed timely medical responses. LPA España reviewed medical logs, eMAR, training files, infection control protocols, and medication inventories. LPA España found no evidence supporting the allegation of delayed medical attention.