Complaint Investigation Report

The details of the complaint state resident #1 (R1) was served with a 30-Day Notice to Terminate. The complainant contacted the Department and claims that (R1) is not treated fairly and that the staff does not like (R1). The complainant states (R1) is accused of having a physical altercation with another resident and that is the reason for the illegal eviction. An interview with (R1) states she was served with an eviction notice, and this is not the first time. (R1) states a prior 30-Day Notice to Terminate was issued in October 2021. An interview with staff #1-#5 (S1-S5) all confirmed that a 30-Day Notice to Terminate was served to (R1) on 03/15/22. The 30-Day Notice to Terminate, Proof of Service of 30-Day Notice to Pay or Quit were sent to (R1), (R1's) family representative, Long Term Ombudsman, and Community Care Licensing (CCLD). The documents were sent by facsimile to (CCLD) on 03/16/22 with an incorrect fax number. The El Segundo Regional (CCLD) did not receive these documents. The facility failed to follow up with (CCLD) for approval as written in Title 22 Regulations Section 87224 Eviction Procedures. The Department contacted the facility on 04/28/22 and spoke with the acting Executive Director and was informed that a Notice to Terminate was issued to (R1) on 03/16/22. It was determined the notice is not valid. Based on interviews and record reviews, there is sufficient evidence to support the allegation mentioned above.

Based on interviews and record review conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

According to the California Code of Regulations (Title 22, Division 6, Chapter 8), The Department observed the following deficiency and issued a citation.

An exit interview was conducted with Remon Pagels, and a hard copy was provided with signature and Appeal Rights.