Complaint Investigation Report

Allegation: Residents not being changed timely

The complainant alleges that R1 has been found several times with soiled briefs and no staff are available to change them. Per Executive Director Adrienne Craig Aziz, residents are checked every two hours. LPA spoke with residents (R1-R6) regarding the allegations. All six residents stated they use the restroom on their own and do not need assistance. Several of the residents spoken to reside in the memory care unit, and due to diagnosis, might have misunderstood the questions. LPA spoke with staff 1-6 regarding allegations. Of the staff questioned, 6 out of 6 stated the residents are changed ever 2 hours.

Based on information gathered, the department did not find sufficient evidence to support allegation " Residents not being changed timely ”

Allegation: Staff are not following residents’ dietary requirements

The complainant alleges that R1 was fed items that are restricted on their diet. LPA spoke with Executive Director Adrienne Craig the allegation. Per Director Craig-Aziz, facility is able to accommodate all dietary needs and dietary requirements are in the kitchen. Residents sometimes request items that are not on their dietary lists and if the requirements are not due to a dietary restriction by doctor, we give them what they ask for. LPA reviewed documents for R1, which shows they are not on a medically restricted diet. LPA interviewed residents regarding allegation and of the 6 residents interviewed 5 stated facility was able to accommodate their dietary requirements. Of the staff interviewed, 6 out of 6 stated the facility was able to and had accommodated a wide variety of diets, and also added that residents occasionally requested items that were not part of their dietary requirements and that staff complied.

Based on information gathered, the department did not find sufficient evidence to support allegation “ Staff are not following residents’ dietary requirements.”