Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff does not ensure resident's hygiene needs are being met.

It is alleged that for the past 6 months staff at facility would not clean C1 after changes with bowel movements. LPA interviewed 4 staff and 4 out of 4 staff denied the above allegation and stated that they always assist the clients with their changes and using restroom and none of the clients are left soiled or denied assistance. LPA interviewed 3 clients and 3 out of 3 clients denied the above allegations and stated that they are provided with assistance and have observed staff helping clients with hygiene needs. C1 stated the staff do assist with cleaning after toileting however C1 feels that due to recent health decline and inability to clean themself properly staff are getting frustrated with them. LPA toured facility and sufficient amount of hygiene products were observed, clients with incontinence needs have their personal supplies stored in their rooms and had sufficient supply of wipes, diapers, pull ups, and changing pads. LPA interviewed W1 and witness stated that they visit with C1 at least 4 times a year and in each visit client has not mentioned these issues nor have they observed C1 to be dirty or displaying an odor that would corroborate with the above allegation.

Based on statements and interviews conducted with staff/clients/witness, review of client files and hygiene supplies, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview held, and a copy of this report will be emailed to Edith Silva, earsilva95@gmail.com