Complaint Investigation Report

Clients interviewed were unable to corroborate the allegation. C1 stated that the house manager is caring towards them and they have a good relationship with house manager. C2 and C3 are non-verbal and were unable to respond to any questions.

Regarding the allegation "resident is not being provided adequate food while in care”, it is alleged that C1 is not being fed and that facility denies alternative meals. Staff interviewed denied the allegation. Staff stated that food is always offered and provided to the clients 3 times a day, and they do have alternative foods. Clients interviewed were unable to corroborate with the allegation. C1 stated they receive 3 meals and 2 snacks a day and are provided with alternative foods when requested. C2 and C3 are non-verbal and were unable to respond to any questions. During the facility tour, 7 days of non-perishable foods and 2 days of fresh perishable foods were observed.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview held and a copy of the report was provided.