Complaint Investigation Report

(3) of (5) staff have indicated that C2 has a history of fabrication. LPA obtained copies of C2's IPP and did not observe a history of fabrication. LPA observed on C2's IPP that C2 exhibits a history of self-injurious, aggressive behaviors, and verbal outburst. (1) of (1) client denied the allegation. Client indicated that they have not been hit or witnessed a client being hit. LPA contacted the Harbor Regional Center and their findings were unsubstantiated in regard to staff hitting clients. LPA observed S2 and S4 responding to the clients in a respectful and supportive manner.

The investigation revealed the following: in regard to the allegation “Staff spoke inappropriately to resident”, it is alleged that a staff member responded to C2 not waiting for their arrival that “If you do not want to listen, you can leave my house” and added “ I hope that your new group home hits you all of the time”. (5) of (5) staff interviewed denied allegation. Staff indicated the following that they have not heard, witnessed, or spoke inappropriately to clients. Staff indicated that they speak in a level voice when communicating with clients. (1) of (1) client denied the allegation. Client indicated the they have not heard, witnessed, or been spoken to inappropriately by staff. LPA observed and witnessed S4 speaking to C1 in a in a respective and calm tone.

Based on the interviews conducted, files reviewed, and observations conducted there was not enough supportive evidence to concur with the reported allegation; although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit Interviewed conducted and a copy of this report was provided.