Complaint Investigation Report

Staff interviewed denied the allegation and stated that the house manager was busy with another client, but communicated with the hospital and was able to get C1 transportation to the facility. Clients interviewed were unable to corroborate the allegation. C1 confirmed that the house manager contacted the hospital to get her transportation back to the facility and the house manager was in constant communication with C1 until C1 arrived at the facility . C2 and C3 are non-verbal and were unable to respond to any questions.

Regarding the allegation "resident is not being provided adequate food while in care”, it is alleged that C1 is not being fed and that facility denies alternative meals. Staff interviewed denied the allegation. Staff stated that food is always offered and provided to the clients 3 times a day, and they do have alternative foods. Clients interviewed were unable to corroborate with the allegation. C1 stated they receive 3 meals and 2 snacks a day and are provided with alternative foods when requested. C2 and C3 are non-verbal and were unable to respond to any questions. During the facility tour, 7 days of non-perishable foods and 2 days of fresh perishable foods were observed.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview held and a copy of the report was provided.