Complaint Investigation Report

providing care for residents. There was also another resident who complained when staff #1 entered into their room to provide assistance with incontinence care. During the interview with Administrator, they advised that they were not aware that staff #1 was handling residents in a rough manner until they received a complaint from resident #1 on 07/31/21, and at that time an internal investigation was conducted and staff #1 was suspended from work pending the outcome of the investigation. The Administrator did not observe there to be any physical injury or bruising. The Administrator crossed reported to Community Care Licensing Division(CCLD), Ombudsman(LTCO), and Adult Protective Services(APS). On 08/06/2021 staff #1 was reprimanded and placed on a performance plan and at that time staff #1 resigned. LPA attempted to interview staff #1 but was not successful as they no longer work at the facility.

Based on LPAs observations and interviews which were conducted record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be Substantiated. California Code of Regulations, Title 22, Division 6 and Chapter 8 are being cited on the attached LIC 9099D.