Complaint Investigation Report

Regarding allegations: Facility had a fire. The following was revealed: LPA Wesley and Administrator on 5/23/22, toured the facility and did not observed any indications that a fire occurred inside of the building.

LPA Wesley interview conducted with Foreman from Southern California Edison (SCE), confirmed that there was an underground circuit that caused an explosion due to a faulty transformer that had blown. SCE Foreman advised LPA Wesley that the explosion (fire) caused a power outage and hundreds of neighbors and businesses were affected. Interviews conducted by LPA Calderon with Administrator and S1-S4, and interviewed R1-R5, revealed explosion/ transformer blow out occurred on streets and not on the facility premises. LPA Calderon was informed that the Assisted Living facility lost power due to city transformer blow out. (5) out of (5) interviews conducted with residents who were present in 2022 informed LPA that facility did not have a fire and what occurred was a transform blow out in the city. On 12/21/23, LPA Calderon observed explosion area, based on observation and interviews explosion occurred on the streets of City of Norwalk and did not occur on facility perimeter.

Regarding allegation: Facility telephones are not working. The following was revealed: Administrator Tran advised LPA Wesley on 5/23/22, that there was an underground electrical explosion occurred outside of the facility premises and did not affect the telephone lines. LPA Calderon conducted interviews with Administrator and S1-S4 revealed facility had working land lines and facility had power back up. (5) out of (5) interviews LPA Calderon conducted with residents revealed residents were unable to collaborate to this allegation due to residents having their own personal cell phones.