Complaint Investigation Report

spoken about on the back on the LIC 802(Complaint Report). The complaint is for the SNF(Skilled Nursing Facility) that is located next door.

Based on the information gathered during this visit, the allegation(s): Staff are making inappropriate comments towards resident, Staff yelled at resident, Staff are not providing resident with comfortable accommodations, Staff are not applying resident's medication, Staff are not meeting resident's walking needs, Staff are not providing adequate food service to resident are deemed UNFOUNDED.

A finding of UNFOUNDED means that the allegation is either false, could not have happened, and/or is without a reasonable basis. Therefore, we have dismissed the complaint. Exit interview conducted with Administrator Victoria Tran and a copy of this report was provided.