Senior Care Records.

Complaint Investigation Report

Southland Living, Norwalk06/22/2022Licence 198601962

Census45
Date signed06/22/2022 01:53:57 PM
Name of licensing program analystAngelica Rea
Name of licensing program managerLisa Hicks
The inspector’s account

Staff interviewed denied the allegation. Staff stated that resident(s) bedding is changed once per week, and more often if needed. Residents interviewed were unable to corroborate the allegation. 5 out of 5 residents stated that facility staff do change their bedding or residents change it themselves if they choose to. LPA observed that resident(s) bedding appeared to be clean during room tour(s).

Based on LPA's observations and interviews, investigation revealed: Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

No Deficiencies cited under California Code of Regulations Title 22. Exit interview conducted, and a copy of report was provided to Administrator, Victoria Tran.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction