Complaint Investigation Report

The investigation revealed the following: in regards to the allegation "Staff are not showering residents timely", it is alleged by R1 that staff was providing R1 a bath once every 2 weeks at most, and that they were not keeping R1 clean. During interviews with the residents, seven (7) out of eight (8) could not corroborate the allegation that staff do not help residents with showering needs in a timely manner. The residents who require assistance with bathing state that there is a schedule to keep track of when their shower days are, and that staff always make sure to offer them assistance with showering on their designated days. Interviews with the Staff along with Review of R1's admission agreement revealed that residents are scheduled to be showered at least two times per week at a minimum, and that residents can always request another an additional shower if they want by calling the front desk. Staff state however that they do not force residents to shower, and offer them assistance with showering three (3) times before they document in the resident's shower log that they refused to take a shower on their designated shower day.

In regards to the allegation " Staff are not getting resident out of bed ", R1 alleged that staff were not repositioning or offering to take R1 out of bed often, and that when using the Call Light to notify staff that R1 wanted to get out of bed, R1's calls went willingly ignored. During interviews with the residents, none of them could corroborate the allegation that staff were not getting residents out of bed often or ignoring their needs to get out of bed. R2 explained that staff are very responsive to any request that residents make for assistance and that they are always very helpful, and R6, R7, R8, and R9 explained that while they do not require assistance getting out of bed themselves, they often see staff offering assistance in getting out of bed to their roommates and other residents. Interviews with staff revealed that for bedridden residents they make sure to reposition them once every two (2) hours in order to prevent bed sores from developing. Additionally Staff explained that they always offer assist bedridden residents out of bed for all meal times and for planned activities as well, but will not remove them from bed forcibly if they do not wish to get out of bed.

In regards to the allegation " Staff are not providing resident with special diet", it was alleged by R1 that staff were not meeting R1's specialized renal diet, and continued to feed R1 bacon and hash browns for breakfast even though they were not supposed to be eating it according to their physician. In interviews with the residents, none of them could corroborate the allegation that staff do not met the dietary needs of residents who have specialized diets. According to R4 who is also on a Renal Diet and also goes to dialysis, the facility staff are made aware of their dietary requirements and that they do not eat meat, and the kitchen staff always make sure to provide alternatives for R4. All other residents similarly expressed that residents who have specialized diets are accommodated when they inform the kitchen staff of their needs. In an interview with S6 the Dietary Cook for the facility, S6 explained either staff or the resident themselves inform him of their specialized diets if they have any and he makes sure to provide them food alternatives if necessary.