Complaint Investigation Report

The investigation revealed the following: Regarding allegation: Facility staff did not treat resident with dignity and respect. It is alleged staff's reply was disrespectful and blatant attitude towards resident. Interviews with residents revealed 6 out of 6 residents interview stated staff treats and speaks to the residents in a respectful and mindful manner. Interviews with staff revealed 5 out of 5 staff stated staff use respectful language and communication when speaking to the residents. Documents reviewed revealed R7 signed and initialed admission agreement on 8/22/22, a preplacement assessment was signed on 8/22/22, physician's report dated 8/19/22 notes R7 is ambulatory and can manage finances, acknowledgement of discharge was signed on 3/30/23 and R7 moved out of the facility on 3/30/23. Per executive director, R7 did not disclosed the reason to move out. Facility provided an in-service training to all staff on Resident Rights on 1/19/23.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview was conducted with Chanel Sanchez Executive Director and Elizabeth Martinez Assistant Executive Director and a copy of this report was provided.